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Operation β€” Playbook

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🟠 Operation

Mandate: turn every paid order into a delivered order β€” accurately, in spec, on time β€” while keeping stock available and customers informed. Operation sits between Distribution (orders in) and Capital (COGS out).

Objective & guardrail

Ship 100% of paid orders on time, never sell what isn’t in stock, and keep cold-chain / storage integrity for every vial. Quality and traceability beat speed β€” a wrong or degraded product is worse than a late one.

Core workflows

1. Order fulfilment

paid order β†’ reserve stock β†’ pack β†’ ship β†’ tracking β†’ delivered. Each step is a status on the #fulfillment note; tracking links back to the order and feeds the website’s track-order function (β†’ WhatsApp).

2. Stock & inventory

Every physical move is a #stock-move (in / out / adjust). The #inventory note holds the live picture: on_hand, reserved, and computed available. When available ≀ reorder_point, raise a purchase order.

3. Restock & QC

Supplier delivery β†’ #purchase-order received β†’ QC check (COA on file, packaging intact) β†’ #stock-move in β†’ update #inventory. No stock goes live without a COA logged for the batch.

4. Customer support

WhatsApp/IG enquiries β†’ #support-ticket. Most are tracking, verify, or product questions. Resolve fast, stay in research-use framing, escalate refunds.

Storage & handling (non-negotiables)

Follow the vault’s Peptide Storage and Handling Guidelines and Reconstitution docs. Lyophilised vials kept cold/dry, minimal light/heat exposure, FIFO on stock so oldest batches ship first. Log any damage/QC fail as a #stock-move (reason: qc-fail / damage).

Daily / weekly rhythm

  • Daily: clear the fulfilment queue (every paid order gets shipped), log stock-out movements, answer support.
  • Weekly: physical stock count vs. #inventory; raise POs for anything below reorder point; review open tickets and any fulfilment issue.

Bases

SOPs

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